A 99.9% Server Uptime
Our cloud hosting platform is based on a solid, top–notch hardware architecture and a strongly customized variation of Linux. That is why, irrespective of what your web site is, or how many visitors you’ve got, or even in case there is a denial–of–service assault, our hosting servers will stay up and running and your websites will remain visible online.
All Linux cloud hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it is vital to also build your own network infrastructure. This is the reason why we set up a custom–configured internal network in each one of our datacenter facilities. Based on top–quality Juniper routers and switches, our internal network allows for ultrasonic data transmission rates and is completely redundant.
This way you will enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, regardless of which hosting plan you have chosen.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have given our best to curtail all possible risks with our cloud hosting plans and although our company provides outstanding customer support, there are instances when the client is simply not happy with what we are offering. Or he has to upgrade to a more robust web hosting service, such as a VPS server or a dedicated server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t satisfied, you will get a refund.
24/7 Technical Support
In case you operate a web hosting firm, your support engineers are of supreme importance. That’s the reason why we’ve conscientiously picked a very trained team of support engineers, each with several years of expertise behind his back. With their help, our company offers 24x7 support with all our hosting services.
And not only that, our company offers a 1–hour response time guarantee. All enquiries are answered in under an hour and our average ticket response time is under 20 minutes!