A 60–Minute Response Guarantee
We provide a 1–hour response time warranty for each trouble ticket or e–mail that you submit to our client service staff. We’ll rapidly reply to all the general queries and forward the matter to our server admins in case further assistance is needed. If you order our Optional Admin Services package, we will perform any of the included server management tasks at a time that has been agreed upon in advance.
A Topflight Client Care Service
Our technical support team will be online for you 24x7 should you require assistance working with our Online Control Panel or with any of the apps that we preinstall on your behalf on the dedicated hosting server. What is more if you need assistance tackling the everyday administration tasks on your dedicated server, you can order our Optional Admin Services package, that includes data backup hard drive space, OS updates every week, installation and troubleshooting services, server monitoring and rebooting procedures, etc.
An Intuitive Help Area
Each dedicated server includes our free–of–cost Online Control Panel, which features a circumstantial knowledge base and a set of instructional video tutorials. Whenever you need help working with the Online Control Panel, just press the Help or Videos buttons situated in the top right corner.