Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help Center integrated into your Online Control Panel features a collection of help articles and regularly asked questions. Aimed toward solving any common problem that you could possibly chance upon, they are contributed by our support team of accomplished technicians.

  • Top quality support service

  • Instructional Video Clips

  • If you want to watch how a task is fulfilled or how an issue is dealt with, instead of just reading about it, then have a look at our compilation of step–by–step video tutorials. They address many different topics and will help you swiftly learn how to work with our Online Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24/7 help desk support service with a sixty–minute response time guarantee. Our team of experienced technicians will be at your disposal to reply to all the questions that you may have. During non–peak hours, a response will be given in even less than 20 minutes.