1 hour ticket response
Fast support is our dominant responsibility and that is the reason why we’ve got a team of capable client support engineers who are ready to offer a prompt solution to any question that you may have. Simply send your helpdesk ticket from the Online Control Panel and we will get back to you within one hour in the worst case scenario. In fact, we work hard and aim for a 20–minute support ticket response time.
An Outstanding Client Care Service
Each member of our customer care team has many years of experience in the Linux cloud hosting business and the majority of them have worked for us for at least five years. They are all eager to answer all your questions in the most efficient manner possible.
An Intuitive Help Section
Incorporated into the Online Control Panel is an easy–to–navigate Help Center, which offers a variety of sources of information. You can search through a regularly updated knowledgebase featuring web hosting account administration articles and website management articles, check out our how–to video tutorials or check our F.A.Q. section.