Irrespective of the fact that the hosting service offered by the different companies is nearly identical, each provider has got a customized platform with its own modifications and ways to complete given procedures. In such a situation, an info-crammed knowledge base will be truly useful both for people with zero past experience and for technically practiced individuals who will eventually find out how specific procedures are completed, but will lose time meanwhile. The purpose of such a knowledge base is to make the hosting service fast and easy to use, saving users time and effort. The result is more contented clients, as they can easily find the information they require, and substantially less work for the technical support staff members, because usually the vast majority of the enquiries and difficulties that customers have got are already outlined in the knowledge base. If the articles themselves are professionally written and cover more topics, you’ll be able to get to know more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your very first cloud hosting package from our company or have moved your site over to us, you’ll grow familiar with our services and our in-house developed Hepsia Control Panel in a jiffy thanks to the fact that we have compiled an elaborate knowledge base where you can find all the information that you’ll ever need – both general info with regards to the web hosting service as a whole and more specific info about the separate features that you can use and the challenges that you can chance upon. The articles are located in two places. The complete article list is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different features in each and every Control Panel section as well. You can discover how to accomplish virtually everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles offer elaborate guidelines, so you’ll never get bewildered due to an ambiguous text. Certainly, in case you face a more specific problem and you don’t find anything about it in our knowledge base, you can get in touch with our technical support staff members 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled a detailed online knowledge base for all our current and potential clients, so in case you purchase a semi-dedicated server account through us, you’ll be able to find any information that you are searching for at any time. We’ve got a multitude of informational articles, which will help you understand better what is going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are just two instances. Our elaborate guides will help you do anything you like – extract an archive, import a database, redirect a domain, etc. Plus, we’ve also got troubleshooting guidelines, which will allow you to find out what induces a certain problem and the likely solutions for it. In case you are unable to send e-mails or your domain name opens a 500 Internal Server Error message, for instance, you can consult our knowledge base and correct the problem right away. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.