Integrated Ticketing System in Cloud Hosting
In stark contrast to what you may find with a lot of other hosting companies, the ticketing system that we use with our Linux cloud hosting is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different log-on names and passwords, since you’ll be able to manage your tickets and the web hosting account itself in one single place. So, in case you’ve got a question or chance upon a predicament, you can contact our support staff representatives instantaneously. Our ticketing system comes with a smart search mechanism. This implies that even if you have submitted a plethora of tickets through the years, you’ll be able to find the one that you need without effort. Additionally, you can check knowledge base guidelines for solving common issues.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated servers, was designed with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account in one place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or confront a difficulty, you can contact our customer service team straight away without having to go to another admin interface. You can look through your files or check different settings within your account whilst opening a new ticket or reading the reply to an old one. In case you’ve got numerous tickets and you’d like to find a specific one, you can resort to the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll get an answer in less than 60 minutes irrespective of the nature of your query or issue.