A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It is an efficient method to get some information about the website hosting services or get some problem resolved because you're speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of mistakes any time you exchange information such as usernames or domain names, the more rapid response time since the communication is live plus the fact that you don't need to stay on the chat all the time - you'll be able to do something different while the agent examines the issue involved. Also, you're able to join a live chat room from any kind of computer that's connected to the web, avoiding the telephone fees that you'll need to pay if you're calling to another country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a number of issues are often resolved when you talk with a live person, we offer a live chat service for all of our prospective and active customers. Our chat is accessible every single day and our customer care representatives can assist you with a number of questions and situations. If you are not our customer yet, you are able to find out more about our cloud hosting plans and the website hosting platform in general so that you can make sure that your sites will work properly on our servers. In case you already have an account and you have some questions or you have any troubles with some of our solutions, you can get in touch with us through the live chat and we can provide you with the needed details or assist you to troubleshoot the issue. You will have to open a trouble ticket for some issues that need longer time or the expertise of a sysadmin, still for a variety of standard problems you will receive help on the spot.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with all of our Linux semi-dedicated servers, you are able to find the the right answers for any questions you may have or get a lot of troubles resolved rapidly. The chat service is available each and every day, so you'll be able to speak with a representative even on weekends and holidays. In the event that you are not sure which plan would be better for your web sites or if our revolutionary cloud hosting platform matches some system requirements, you may come on the live chat before you purchase anything. If you are an existing customer, you can obtain more details about account settings, billing issues and various common technical troubles you may encounter, for example if you can't set up an e-mail account in a client on your PC. The live chat will save you time and effort no matter where you are or when you get in touch with us.