If you ever face a problem with your site and are unable to rectify it on your own, ask the respective hosting provider’s customer service team to assist you to bring the site back online. A speedy solution would be best, but lots of companies reply within twenty four hours or even more, particularly if you are working with a hosting reseller. Even if your problem can be solved swiftly, your website may not function satisfactorily or it may not be accessible whatsoever for a lengthy span of time, so you may lose potential customers as it’s highly unlikely that anyone will eagerly go back to a faulty website. With that being said, you need to make certain not only that you can touch base with your hosting company, but also that they can answer and assist you in a well-timed fashion. If a web app update doesn’t proceed smoothly or you delete something incidentally, for instance, the site must be restored swiftly so as to prevent long unavailability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours and hours, or even a whole day, to receive a reply to a trouble ticket or an email. Regardless of when you touch base with us, we will get back to you within only one hour with any technical or sales enquiries that you might have. As a matter of fact, our real reply time hardly ever exceeds 20 to 30 minutes. Since we’re available to you day and night, you’ll always receive help in a well-timed fashion and we are aware of exactly how vital this is in the online age. Soon after you contact us, we’ll answer your enquiries. If you experience any technical problem, we will tackle it on your behalf, or we’ll supply you with all the needed information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we realize just how vital it is to obtain quick assistance, we guarantee that you’ll never have to wait around for more than 1 hour to receive a reply to any trouble ticket that you post via your semi-dedicated server CP. Actually, you will rarely have to wait around for more than 20 to 30 minutes and this is valid for any enquiry regardless of its nature – general, billing or technical. On top of that, our customer and technical support team is available to you night and day, which is why even in case you open a ticket during public holidays, you will invariably receive an immediate response, which will include the answer to a question, the solution to a complication or the information needed to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never need to spend an entire day awaiting a reply like you would with many other hosting companies.