Phone Support in Cloud Hosting
We believe that having the option to speak with a live representative is very important, so we have 3 support lines globally (USA, UK and Australia) and you can get in touch with us on the phone for 14 hours every day. If you consider buying one of our Linux cloud hosting, for example, you're able to phone us and find out more about our solutions prior to ordering in order to be sure that we do match all of the system requirements for your websites. Following your order, you can contact us about all of the sales and billing problems you may experience, or get any general or basic technical info that you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical matters you have to use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you if you have any questions about the semi-dedicated server plans that we offer. Whether you want to learn more about the plans, you have some billing issue or some general issue, you can call us. Although some more technical matters may require a support ticket so as to give some time to our technical support team to analyze, we're able to assist you with lots of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we also have an international number where you're able to reach us.