24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance without delay, so our cloud hosting services include 24/7 support along with various ways of contact. In case you do not have an account yet, you can easily give us a call or come on our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up obtaining a service which you cannot use. If you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it needs further analysis. Unlike the vast majority of suppliers on the market, we reply to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we supply feature 24/7 customer and technical support, which means that whatever the problem you experience, you can contact us and we will assist you in a timely manner. The guaranteed response time for each e-mail message or support ticket that you open from your Hepsia web hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 minutes. Furthermore, we provide telephone support with a couple of local numbers internationally and a live chat, so that you can contact us and receive additional details about our solutions even if you do not have an account yet. We're able to assist you with nearly any question or a difficulty you may have - payment methods, package features, e-mail setup, web hosting account settings, and so on. If you employ our services, you will not ever experience a scenario where you have to wait for a few days to get a problem resolved like you may have to do with a lot of other companies.
24/7 Customer Support in Dedicated Servers
We know how important it is to have well-timed support in general, let alone if you manage an entire server, so each and every dedicated server that we supply comes with 24/7 support with one-hour response time warranty whatever the situation. The service is cost-free for any issues with your server or the software that was installed from our admins through the setup, which means that you're able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from your billing section or you could send an email message, and the actual answer time for either rarely exceeds 30 mins as we have administrators available 24x7. If you require general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you may employ our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you can add to your server plan from your billing Control Panel.